Chapter 2 of 21

Signing in

Address and form

Open the console address you got from your administrator.
Enter Account: your organization's account name (as given by your administrator).
Enter Email and Password. The eye icon (Show password) shows what you typed.
If there is an "I am not a robot" box under the form, tick it. Until then the sign-in button stays inactive.
Click Sign in.

If your organization has its own address of the form <subdomain>.vdmsync.com, the Account field is hidden and the organization name shows under the title. You then enter only your email and password.

The message Email or password is incorrect means something does not match: the email, the password or the account name. Check all three fields.

Two-step verification

If two-step verification is on for you, the Two-step verification screen follows the password:

Authenticator app: open your authenticator app (for example Google Authenticator, Microsoft Authenticator, 1Password) and type the 6-digit code.
E-mail code: VDMSync sends a 6-digit code to your address. The code is valid for 10 minutes.

Type the code into Verification code and click Verify.

After 5 wrong codes you need to sign in again (Too many wrong codes).
No e-mail code? Click Back to sign in and sign in again. You get a new code.

How to turn on two-step verification: see Profile.

When your organization requires two-step verification

An administrator can require two-step sign-in for everyone in the organization. If you have not set it up yet, after signing in you see only the Profile screen with the message Your organization requires two-step sign-in. Turn it on to use the console. Turn it on with the steps in Profile. After that the console works as usual.

The sign-in screen has no self-service password reset. If you forgot your password, ask your organization's administrator. They can set a new password for you (see Users).
After many failed attempts (10 for the same account and email) sign-in is blocked for about 15 minutes. The screen then shows the usual wrong-password message. Wait and try again.
A blocked or inactive user, and a blocked organization, cannot sign in. Contact your administrator.

Language and theme

On the sign-in screen pick the language from the list at the bottom of the page.
After signing in: click PL / EN on the top bar (the Language menu). The moon or sun icon switches between Dark theme and Light theme.
You can set both in your Profile too. The browser remembers your choice.

Signing out

Click your avatar in the top right corner and choose Sign out. In the mobile version Sign out is also at the bottom of the Profile screen.